|Business & Strategic Plans|
|Vision & Mission|
The AUMA has been delivering aggregated service solutions to municipalities, municipally related organizations and their employees since the 1960s. To ensure that AUMA continued to provide the best value combined with outstanding service, it established the Alberta Municipal Services Corporation (AMSC) on January 1, 2005 as a wholly-owned subsidiary of the AUMA. As the trusted business advisor for its clients, the AMSC is a solutions-based company dedicated to meeting the business needs of municipalities, municipally related organizations and their employees.
AMSC uses two basic models in the delivery of services. The first model being the aggregator with 100% outsourcing through managed contracts and service standards which include continuous member feedback and improvements. The second is through the AMSC customer service center with partial outsourcing with management of the contracts. The outsourcing services are segregated by specialty or expertise so that the partner is clearly looking out for the best interest of the program and service for the members.
AMSC Board – accountable to members for overall direction and effectiveness of all services, new and current, including current energy aggregation, employee benefits, and general insurance activities.
AMSCIS Board – accountable to members for overall direction and effectivenessof all new and current, services for employee benefits, general insurance and risk management activities through this licensed agency.
APEX Board – accountable to members for overall direction and effectiveness of this supplementary defined benefit pension plan, as well as evolution of new or refined pension service as required.
MUNIX Board – accountable to those signatory to the insurance reciprocal agreement or the overall direction and effectiveness of this self-insurance vehicle.
Executive Committee – accountable to the members for overall consistency and coherence of long range and implementation strategy, and coordination of resource allocation and information flow across decision making bodies to ensure advocacy and member services activities are aligned and mutually supportive. Also accountable for reviewing all plans and implementation activities of decision making bodies to ensure continuing attention to the need to build and sustain municipal capacity.
Audit Committee – accountable to members for the overall probity and integrity of financial systems and practices across both advocacy and customer service activities.
AMSC has a number of governing principles as laid out in the AMSC Business Plan. These critical components include Leadership and Stewardship, Empowerment and Accountability, Communication and Transparency, Service and Fairness, Accomplishment and Measurement and Learning and Growth.
The AMSC Board sets the direction and priorities and establishes terms of references for a number of Committees which report to the Board mainly through the annual business plan and budget. Customer advisory groups have been formed to report to the AMSC Board are: Benefits, Pensions, General Insurance and Energy.