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Executive Management 
John McGowan
Chief Executive Officer
jmcgowan@auma.ca
Duties:
  • Board of Directors
  • Executive Committee/Governance Committee
  • Senior Government liaison
  • AMSC Business Partner Liaison
  • Business plan/budget
  • Media Inquiries
Sue Bohaichuk
Executive Officer, Advocacy
sbohaichuk@auma.ca
Duties:
  • Policy Development & Advocacy
  • Federal/Provincial Government Relations
  • AUMA Board Committees
Dan Rude
Chief Financial Officer
drude@auma.ca
Duties:
  • Responsible for financial services
  • Responsible for financial stewardship of organization
  • Strategic and business planning
  • Membership fees
  • Staff benefits administration
  • Audit & Finance Committee
  • Investment Advisory Committee
  • Investment Committee

Brian Hamblin
Executive Officer, Risk & Energy Services

bhamblin@auma.ca
Duties:

  • Risk, Energy, MuniFunds and New Business team leaders
  • Shared services contract management
  • Monitors and manages compliance
  • Business Partner Management
  • Addresses customer issues
Wendy Graden
Executive Officer, HR, Shared Services and Corporate
wgraden@auma.ca
Duties:
  • Benefits Services, Retirement Services
  • Corporate Services branches
  • Customer service issues
  • Business partner relationships
  • Communications, Media, IT
  • Overall reporting to the CEO and AMSC and APEX Boards of Directors, as required
Management
Will Burtenshaw
Senior Director, Risk, Claims & Other Services
wburtenshaw@auma.ca
Duties:
  • Manages risk management services
  • Develops risk assessment methodologies
  • Creates and manages risk awareness and education tools
  • Administers claims processes
  • Other Services (Casual Legal, etc.)
David Clarke
Deputy Attorney-In-Fact
dclarke@auma.ca
Duties:
  • Ensure risk management of the MUNIX reciprocal and general insurance program provides premium stability and the utmost value for subscribing members
  • Ensure compliance with required regulatory bodies
Shirley Dumbleton
Director, Insurance Services
sdumbleton@auma.ca
Duties:
  • Directs general insurance services
  • Develops new business
  • Manages marketing strategy
  • Manages customer relationships and services
Bernie Gold
Director, Retirement Services
bgold@auma.ca
Duties:
  • Manages APEX, MuniSERP and RRSP
  • Manages marketing strategy
  • Manages customer relationships
  • Administers claims processes
Brian Jackowich
Senior Director, Energy and New Services
bjackowich@auma.ca
Duties:
  • Manages AMSC Energy Services Program
  • Provide input into strategic planning related to energy programs
  • Works with customers and stakeholders internally and externally to help ensure growth and success of programs
  • Provide advocacy advice related to energy programs
David Johnson
Director, Client Development
djohnson@auma.ca
Duties:
  • Client relationship management
  • Client retention
  • Strategic and business development planning and execution
  • Represents all services offered through AMSC

Alvin Law
Director, Retail Energy Operations
alaw@auma.ca
Duties:

  • AMSC Energy Aggregation Program management
  • Key contact to energy participants
  • Ensure timely resolution of program issues
    Manages customer service centre - Energy

Loreen Lennon
Senior Director, Corporate Services
llennon@auma.ca
Duties:

  • Manages corporate services
  • Corporate communications
  • Marketing & sales
  • Media relations
  • Government relations
  • Events
  • Information & communications technology

Malia McGriff
Director, Finance
mmcgriff@auma.ca
Duties:

  • Day to day activities and functions of the Finance department, inclusive of accounts payable, accounts receivable, and payroll
  • Monthly and annual financial reporting
  • Compliance of all Finance related regulations and legislations
  • Facilitates the preparation of the annual budgets & development of business plans
  • Development of financial policies and procedures

Paul Mizzi
Director, Benefits Services
pmizzi@auma.ca
Duties:

  • Manages and directs benefits services
  • Manages marketing strategy
  • Manages customer relationships
  • Administers benefits claims processes

James Smith
Director, Service Development
jsmith@auma.ca
Duties:

  • Manages and explores new business opportunities for AMSC
  • Lead on development of MuniFunds

Jason Waywood
Director, Policy and Advocacy
jwaywood@auma.ca
Duties:

  • Policy Development
  • Issues and Project Management
  • Committee Coordination
  • Creating Advocacy Strategies and preparing related correspondence, briefings, presentations, speaking point & other materials
       
Professional Staff 

Ken Baker
Financial Controller
kenbaker@auma.ca
Duties:

  • Enterprise Risk Management
  • Insurance
  • Treasury functions
  • Elected Officials Education Program financial reporting
Bev Baldwin
Benefits Services Consultant
bbaldwin@auma.ca
Duties:
  • Invoices membership
  • Customer service inquiries
  • Manages ongoing enrollment & adjustments
  • Contributes to communications program design & delivery of benefits services
Rachel Bocock
Senior Policy Analyst
rbocock@auma.ca
Duties:
  • Sustainability & Environment Committee
  • Transit
  • First Impressions Community Exchange
  • Water
Sandy Bugeja
Senior Priorities Coordinator
sbugeja@auma.ca
Duties:
  • Responsible for preparing external presentations, agendas and correspondence for the Advocacy team.
  • Responsible for first level response & research on emerging and ongoing Advocacy matters.

Marc Colbourne
Senior Project Coordinator, Welcoming and Inclusive Communities
mcolbourne@auma.ca
Duties:

  • Manages AUMA’s Welcoming and Inclusive Communities Initiative
  • Facilitates networks of government departments, organizations and municipalities involved in the issue
  • Develops information resources to support municipal action
Debby Cook
Benefits Services Manager
dcook@auma.ca
Duties:
  • Claims Management
     - Customer support
     - Program development
     - Wellness program
        development
  • Information system development and management
  • Financial management practice and processes
Cheri Gallagher
General Insurance Project Analyst
cgallagher@auma.ca
Duties:
  • Reviewing specifications
  • Identifying bugs within the system
  • Testing the product prior to the delivery
  • Data migration & roll out

Preeti Dhuga (maternity leave)
Senior Accounting Assistant
pdhuga@auma.ca
Duties:

  • Payroll
  • Grant reports
  • Financial reporting
  • Accounting support

Rebekah Giguere
rgiguere@auma.ca
Benefits Services Consultant
Duties:

  • Invoices membership
  • Customer service inquiries
  • Manages ongoing enrollment & adjustments
  • Contributes to communications program regarding design & delivery of benefits services

Lisa Hague
Legal Assistant, Insurance Services
lhague@auma.ca
Duties:

  • Independently draft, prepare, process and file a variety of routine and complex court documents including: Statement of Claim, Statement of Defence, Affidavit of Records, Factums, Book of Authorities, and Arguments.
  • Conduct legal research utilizing library and internet resources (eCarswell, online statutes and regulations, courthouse searches)
  • Draft complex correspondence such as memos and letters, for signature

Bob Hawkesworth
Municipal Climate Change Action Centre Coordinator
bhawkesworth@auma.ca
Duties:

  • Manages the Municipal Climate Change Action Centre – a joint project of AUMA, AAMDC, AENV, and AMA.
  • Manages the implementation of the Municipal Climate Change Action Plan.
   
Anita Kelm
Marketing Manager
akelm@auma.ca
Duties:
  • Annual Convention lead
  • Web sites management
  • Events management
  • Strategic marketing planning
Trudy Lakusta
Benefits Services Consultant
tlakusta@auma.ca
Duties:
  • Invoices membership
  • Customer service inquiries
  • Manages ongoing enrollment & adjustments
  • Contributes to communications program regarding design & delivery of benefits services
Shelley Lieu
Senior Accountant
slieu@auma.ca
Duties:
  • Financial systems
  • Financial reports & analysis
  • Regulatory reporting
  • Properties accounting
  • Budgeting
Susanne Meters
Senior Insurance Consultant
smeters@auma.ca
Duties:
  • Customer service inquiries
  • Manages ongoing enrollment & adjustments
  • Contributes to reporting system

Amylee Milke
Senior Project Coordinator
amilke@auma.ca
Duties:

  • Business research & analysis
  • Business customer service inquiries
  • New service development

Amelia Leung
Senior Accounting Assistant (Acting)
aleung@auma.ca
Duties:

  • Payroll & HR function
  • Bank reconciliations
  • Balance sheet account reconciliations
  • Investment accounting
Peggy Murdock
Insurance Claims Manager
pmurdock@auma.ca
Duties:
  • General insurance program claims management
  • Munix claims examinations & approvals
  • General insurance program inquiries & liaison
  • Munix claims litigation coordinator
  • Assist in risk management inquiries
Ashley Nealon
Senior Project Coordinator
anealon@auma.ca
Duties:
  • Business research & analysis
  • Other Services (HR Helpline, etc.)
  • Business customer service inquiries
  • Project management major initiatives
Michael Parkin
Intermediate Insurance Claims Consultant
mparkin@auma.ca
Duties:
  • Munix claims examinations & approvals
  • Munix claims litigation input
  • Assist in risk management inquiries

Zohreh Saher
Research Analyst
zsaher@auma.ca
Duties:

  • Develop and provide support to implement tools that help municipalities meet their sustainability objectives
  • Explore municipal issues and research options for solutions
  • Research and develop solutions that build municipal capacity
Barb Sedgwick
Senior Claims Examiner
bsedgwick@auma.ca
Duties:
  • Munix claims examinations & approvals
  • Munix claims litigation input
  • Assist in risk management inquiries
Joe Sheplawy
Legal Counsel, Insurance Services
jsheplawy@auma.ca
Duties:
  • Provide legal services for insurance programs provided by AMSC
  • Provide legal representation on insured litigation files
  • Legal services for claims held internally with AMSC
  • Review of all claims to determine if outside legal representation is required
  • Work at achieving prompt and equitable resolution of claims.
Gary Williams
IT Manager
gwilliams@auma.ca
Duties:
  • Directs and manages overall IT system
  • IT system & support

Vacant
HR Implementation Manager
Duties:

  • Explore and implement AMSC services opportunities to that deliver value to members in the area of Human Resources
  • Business case development to support the business
  • Implement the services opportunities and AMSC transitions into an aggregated HR service portfolio
Vacant
Benefits Services Consultant
Duties:
  • Invoices membership
  • Customer service inquiries
  • Manages ongoing enrollment & adjustments
  • Contributes to communications program design & delivery of benefits services
Operational Staff
Vacant
Junior Accounting Clerk
Duties:
  • Accounts Payable activities
  • Accounts Receivable activities
  • General ledger journal entry
  • Fixed asset accounting

Melodie Bagnall
Business Procedures Analyst
mboyko@auma.ca
Duties:

  • Analyze business processes and develop solutions using Sharepoint and/or CRM applications
  • Sharepoint implementation and training
  • IT support

Karin Boddy
Executive Assistant, Executive Officer Risk & Energy Services
kboddy@auma.ca
Duties:

  • Executive Assistant to Executive Officer Risk & Energy Services
Lisa Cloutier
Administrative Assistant, Risk & Energy
lcloutier@auma.ca
Duties:
  • Administrative assistance to General Insurance Team
  • Data entry and processing, renewals, new accounts and modifications
  • Provision and collection of information to insurance providers
Rose Dacyk
Executive Assistant - Advocacy
rdacyk@auma.ca
Duties:
  • Support to Executive Officer, Advocacy
  • Correspondence
  • Scheduling & administration for the Executive Officer,
  • Advocacy
    Support to the AUMA Standing Committees & AUMA Committees, Agendas, Minutes, Correspondence

 
Diane Fortier
Senior Pension Analyst
dfortier@auma.ca
Duties:
  • Pension Customer Service Support
  • Member Data Management
  • Benefit Estimate and Settlement Processing
  • Policy and Process Development

Danielle Ferguson
Receptionist
main@auma.ca
Duties:

  • Main reception
  • New member information
  • Distribution service - fax, e-mail, mailouts
  • Job postings maintaining/ updating main data base
  • Office maintenance
Alexandria Fisher
Energy and Environment Analyst
afisher@auma.ca
Duties:
  • Investigate water business opportunities
  • Assist in AUMA’s Water Conservation and Efficiency Initiative
Cheri Gooz
Administrative Assistant, HR and Shared Services
cgooz@auma.ca
Duties:
  • Administrative support for Benefits, Retirement Services and Client Development areas

Arjun KC
Project Analyst, MCCAC
akc@auma.ca
Duties:

  • Provides municipalities with technical assistance, tools and expertise on achieving GHG emissions reductions with a focus on: strategic opportunity identification; and feasibility studies.

Vacant
Strategic Communications Coordinator
Duties:
  • Media Relations
  • Government Relations
  • Employee Communications
  • Special Events
  • Corporate Services

Amanda Marshall
Administrative Support, Energy Services
ameding@auma.ca
Duties:

  • Administrative support to the Energy Services, New business and Claims
Amanda Neumann
Administrative Assistant, Corporate Services
aneumann@auma.ca
Duties:
  • Administrative support for Corporate Services
  • Events registration, accommodations & vendor liaison

Jeanie Purdue
Corporate Development Coordinator
jpurdue@auma.ca
Duties:

  • Board governance
  • Baord training
  • Board liaison

Vacant
Energy Marketing and Sales Coordinator
Duties:

  • Market AMSC Energy Aggregation Program
  • Key contact to energy program participants
  • Identify new sales opportunities

Annette Ross
Executive Assistant, Executive Officer, HR, Shared Services  and Corporate 
aross@auma.ca
Duties:

  • Support to Executive Officer HR Shared Services & Corporate
  • Correspondence
  • Scheduling & administration for the Executive Officer, HR, Shared Services and Corporate
  • Support to the AMSC, AMSCIS, Munix and APEX Board of Directors

Vacant
Technical Assistant, Insurance Services
Duties:

  • Customer support
  • Work with Insurance Consultant to maintain files
  • Process policy changes
  • Assist in the development of the procedures manual
Eric Stein
Project Analyst, MCCAC
estein@auma.ca
Duties:
  • Provides municipalities with technical assistance, tools and expertise on achieving GHG emissions reductions with a focus on: the provision of policy options, planning and potential funding options; and conducting education and outreach.

Janice Vander Spoel
Insurance Claims Consultant
jvanderspoel@auma.ca
Duties:

  • System support to the Claims & Risk Management team
  • Claims preparation & reporting
  • File management
  • Claims Examination

Dina Wali
Accounting Assistant
dwali@auma.ca
Duties:

  • Finance team support
  • Staff and Board member expens
  • Accounting & reporting functions (grants, convention)
  • Collections
  • Select accounts payable and accounts receivable functions

Shari Watson
Executive Assistant - CEO
swatson@auma.ca
Duties:
  • Provide support to the CEO
  • Administrative support for the AUMA Board and Executive Committees: agendas, minutes, & correspondence
  • Scheduling & administration for the CEO
  Kim Welby
Insurance Consultant
kwelby@auma.ca
Duties:
  • Customer Service enquiries
  • Manages ongoing member enrolment
  • Maintains and manages member files
  • Assists with renewal process

 

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