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Last updated: 4:15 p.m., Friday, April 3, 2020

COVID-19 is creating anxiety around the world and having an impact in our workplaces. Many employers and employees have been contacting us with questions related to their health insurance coverage and asking what they might do to avoid infection.

This webpage is intended to help our members by acting as a quick first reference with links to credible sources for up-to-date information. Any specific questions should be e-mailed to the appropriate AUMA department. Contact details are provided on the right side of the webpage.

Also, we have added links to business continuity and risk management resources. Appropriate resources will be added as they become available.

The content on this webpage may change, so please keep checking back for updates and watch our social media accounts for announcements.

Info: for AUMA’s member municipalities

Alberta and other provinces are providing advice based on the best current evidence and guidance from the Public Health Agency of Canada. Find information on general public health measures that may be recommended in communities if COVID-19 spreads in Canada can be found on the Government of Canada website.

Municipal Affairs: Municipal government resources

Municipal Affairs is compiling new governance related resources for municipalities as it relates to the COVID-19 outbreak. These resources will be updated as new topics emerge.

Alberta Emergency Management Agency

Now that the Province of Alberta has declared a State of Public Health Emergency, you may have questions on how your municipality should respond. The Alberta Emergency Management Agency (AEMA) is especially positioned to provide you with expert advice on all continuity issues for your municipality and community (i.e. municipal facility access, staffing shortages that could affect critical service delivery, critical supply disruption, etc.)

Here is how you can get their assistance:

  • Each region of the province is assigned an AEMA Field Officer.
  • Identify your AEMA Field Officer here. Click on the region most applicable to your municipality. Scroll down to verify your community is listed.
  • Call or e-mail your Field Officer with your query.

What should we do with upcoming events?

The Government of Alberta has been updating their public health measures related to large crowds and crowded spaces. Please visit the Government of Alberta's COVID-19 webpage for the latest restrictions on gatherings and events.

How can we assist local organizations?

If you are helping local organizations plan for a COVID-19 outbreak, consider the following:

  • Business continuity planning is vitally important to prepare critical operations for any potential interruption.
  • Field officers from the Alberta Emergency Management Agency are available to support municipalities, First Nations, and Metis settlements with their emergency management and business continuity planning.

To support the health system, communities should:

  • Promote 811 as a source of information and to refer those with health-related concerns.
    • People suspected of being infected with COVID-19 should be directed to call Health Link 811 and told not to visit a walk-in clinic or emergency room where they might infect others.
  • Promote Alberta Labour’s Respiratory Viruses and the Workplace for workplace guidance.
  • Review existing business continuity plans to assess if disruptions from staff absenteeism have been considered, especially for critical operations.
  • Stay informed about the situation in Alberta via the Alberta Health Services or Alberta Health COVID-19 websites.

What services are available to remediate contaminated workplaces or other spaces?

We have arranged special member-only pricing with two province-wide service providers. Please contact our Insurance & Risk Services department via e-mail to request details.

Info: for Employers

As an employer, what can we do?

Employers should consider their business continuity plans and think about how the possibility of COVID-19 could impact their workplace. In order to prepare, we recommend plans are made to protect employees, limit spread in workplaces, and ensure continuity of critical services if staff are ill or self-isolating.

What additional steps can we take?

Emphasize staying home when sick, respiratory etiquette, and hand hygiene by all employees. Communictate these actions by:

  • Placing posters that encourage staying home when sick, correct etiquette for coughing and sneezing, and hand hygiene at the entrance to your workplace and in other workplace areas where they are likely to be seen.
  • Provide tissues and no-touch disposal receptacles for use by employees.
  • Instruct employees to clean their hands often with an alcohol-based hand sanitizer that contains at least 60% - 95% alcohol or wash their hands with soap and water for at least 20 seconds. Soap and water should be used preferentially if hands are visibly dirty.
  • Provide soap and water and alcohol-based hand rubs in the workplace. Ensure that adequate supplies are maintained. Place hand rubs in multiple locations or in conference rooms to encourage hand hygiene.

Perform routine environmental cleaning:

  • Routinely clean all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs. Use the cleaning agents that are usually used in these areas and follow the directions on the label.
  • No additional disinfection beyond routine cleaning is recommended at this time.
  • Provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.

Ensure the information you are receiving is from a reliable source to prevent the spread of misinformation. Review the 'Links: Government Information on COVID-19' section on this site for reliable sources.

Who should stay home from work?

Actively encourage sick employees to stay home:

  • Employees should notify their supervisor and stay home if they are sick.
  • Recommend that employees with symptoms of acute respiratory illness stay home and not come to work until they are free of fever (37.8°C / 100.4F or greater on an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).
  • Ensure that your sick leave policies are flexible and consistent with public health guidance and that employees are aware of these policies.
  • Alberta Health Services has created an online self-assessment tool to help determine who should be tested for COVID-19.

What about employees returning from vacation or business travel?

Employers should inform their employees of the following advice provided by Alberta public health officials:

  • Effective March 12, if employees are returning from an international trip, they should isolate themselves for 14 days after they return. This should be done even if they are NOT feeling ill.
  • Employees should self-isolate and call Health Link 811 (do not go to a walk-in clinic or hospital emergency room) for additional precautions and follow-up testing if they have travelled to anywhere outside of Canada and / or experienced any of the following:
    • contact with someone who was suspected or confirmed to have the novel coronavirus
    • were in a health-care facility
    • have symptoms, such as cough or fever
  • Alberta Health Services has created an online self-assessment tool to help determine who should be tested for COVID-19.

What if an employee is directed to self-isolate?

Alberta Health is providing information to guide those required to self-isolate. If an employee is directed to self-isolate:

  • Employees and employers should work together to explore alternate working arrangements. This could include:
    • Working from home or remotely
    • Doing work that does not require the employee to contact other people in the community or at work
    • If an alternate working arrangement is not possible, employees can use paid sick time if their employer offers this
    • Employees may also be able to use five days of sick time without risk of losing their job with the personal and family responsibility leave, but this time is unpaid

What support can we offer employees who are quarantined?

Isolation can be difficult for some people to manage. It can take a toll on mental health, so offering your employees supports is important.

One way to support them is to guide them through plan their mental readiness and resiliency for isolation. The Conference Board of Canada offers some strategies to help you cope and to support your mental health, and mitigate the negative impacts of feeling isolated. They have also made available webinar recordings on managing mental health during this time. Alberta Health has also published a guide to aid with self-isolation

Info: for subscribers to our Employee Benefits plan by Sun Life

Sun Life Virtual Care

Sun life, in partnership with Dialogue, Lumino Health Virtual Care is now available to all plan members with Extended Health Care (EHC) benefits for free until June 1, 2020.  Watch for an email from Sun Life with your access information.  

We encourage you to refer your employees to the Lumino Health webpage which is a free resource focusing on staying healthy and informed. Lumino Health has launched a stress and anxiety explorer to help employees find information, resources, and solutions that are relevant for them. This can help understand stress and anxiety, learn about resources and support, and find Canadian mental health partners.

Short Term Disability:

Short-term disability (STD) provides replacement income for a limited time period for those with injuries or illnesses that prevent them from working. Here is what you need to know about STD and COVID-19:

  • Positive COVID-19 test result
    • If you tested positive for COVID-19 and cannot perform the duties of your job, Sun Life will:
      • Waive any waiting period
      • Pay STD benefits for at least 14 days
    • The employee and employer still need to complete an STD statement as part of the application process. However, Sun Life is waiving the requirement for an Attending Physician’s Statement. Instead, to qualify for these COVID-19 related STD benefits, you will need to fill out this Confirmation of Illness form.  
  • No positive COVID-19 test result
    • If you have a flu-like illness but have not been tested or do not have a positive test result for COVID-19, Sun Life will assess your claim application according to the terms of your contract. 
  • Self-isolation
    • Sun Life won’t pay STD benefits to you if you are not ill. This applies even if you self-isolate:
      • voluntarily
      • at the direction of your employer, or
      • following any government or public health directive that recommends employees stay home as a precaution to prevent the spread of COVID-19.

To summarize, if you are under quarantine by a doctor or public health official but you do not have signs of COVID-19 or have not tested positive for it, then Sun Life will not pay STD benefits.

Travel Coverage:

Effective March 26th, Sun Life is waiving the Out of Country trip limit duration until April 30, 2020 for any plan members stranded outside of Canada and trying to return home. This extension applies even if they are about to reach, or have already reached, their trip duration limit.

If you choose to leave Canada on after or after March 19, 2020, your coverage may be impacted. Please contact Allianz Global Assistance for more information.

  • 24/7 assistance in the USA and Canada, call 1-800-511-4610
  • From anywhere else: 1-519-514-0351

Extended Health Coverage:

Sun Life has added claims coverage for virtual services performed by many paramedical practitioners. These currently include naturopaths, chiropractors, registered dieticians, psychologists, social workers, physiotherapists, and speech therapists. 

Prescription Medication Delivery:

Sun Life has partnered with McKesson Canada and Rexall Direct and are offering plan members free home delivery of prescription drugs if their local pharmacy cannot deliver. To start the process, plan members can call 1-833-554-0731 and speak to a McKesson Canada representative. The representative will help coordinate the delivery. To learn more about McKesson Specialty Prescription Pharmacy Services, please visit them here. To learn more about Rexall Direct™, please visit them here

Employee & Family Assistance Program (EFAP)

Participating members can remind their employees of EFAP should they require assistance with anxiety or other mental health issues. Shepell has put together a document of resources to support resilience during this pandemic that is also available for you to use.

For immediate assistance, contact 1.800.387.4765 or visit

Part of your EFAP program includes access to Life Speak which is a well-being platform providing instant access to expert advise on a wide range of topics that matter. Life Speak is committed to giving you as much expert information they can to help you and your employees navigate the constantly changing environment. To access please log in at:

Coverage Changes-Life Events:

Life events are those circumstances that are beyond the control of your employees. An example of a life event is when an employee's spouse or partner loses their benefits coverage. If this occurs, Sun Life will provide them 31 days to add health and dental coverage without the usual penalties. For details, please connect with your dedicated Employees Benefits consultant.


Resources: for municipalities and community-related organizations

Issue: Mass gathering complaints

  • Albertans have an obligation to protect themselves, their families, and others by doing what they can – including following self-isolation recommendations.
  • Albertans can submit a complaint to AHS public health inspectors if they are concerned an establishment is not following the orders under the public health emergency.
  • After receiving a complaint, health inspectors will be looking for voluntary compliance.
  • If that does not occur they can contact law enforcement to enforce the Public Health Act.
  • Health inspectors can also engage other regulatory bodies, such as Service Alberta, which could result in other regulatory and enforcement actions.


Ongoing webinar series:

Recorded webinars:

Upcoming webinars: